Frequently Asked Questions
Everything you need to know about our premium writing instruments and stationery.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their stationery sooner.
What is your return policy for luxury pens?
We offer a 30-day return policy on all unused items in their original packaging. Please note that fountain pens that have been inked cannot be returned unless there is a manufacturing defect.
Do you offer international shipping?
Yes, Take Note Pens & Stationery Inc. ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 21 business days.
Can I get my pen engraved or personalized?
Many of our metal-bodied pens are eligible for custom engraving. Look for the 'Personalize It' button on the product page to see available fonts and placement options.
How do I know which ink refill is compatible with my pen?
Each product page includes a 'Refill Guide' section. If you are unsure, you can contact our support team with a photo of your current refill, and we will help you find the perfect match.
Are your paper products fountain pen friendly?
Absolutely. We curate our stationery collection specifically for paper quality, ensuring our notebooks and pads resist feathering and bleed-through from even the wettest inks.